Here are some frequently asked questions about the product.
What is Fax Thru Email?
Fax Thru Email provides you with your own fax number and enables you to send fax messages directly from your computer using our interface or your own email system.
On the receiving end, Fax Thru Email processes and routes all incoming fax messages to your dedicated Fax Thru Email email address.
Need help on setting up Your Fax Thru Email Account?
It can take up to 24 hours for a newly purchased Fax Thru Email account credit to show up in your Account Manager. Once the credit is added, you can create your Fax Thru Email account.
To Set Up Your Fax Thru Email Account
Log in to your Account Manager.
From the My Products section, click Fax Thru Email.
On the Fax Thru Email page, click Set up New Account.
In the Set up Fax Thru Email Account section, select an available credit, and then click Activate Account.
The Fax Thru Email Service Agreement opens in a new window. Accept the User Agreement and click Save.
In Fax Thru Email, under Account Credentials, enter the following:
Your sign in name.
Your account password.
The account owner's name.
A name for the Fax Thru Email account.
Your contact email address.
Once your Fax Thru Email account has been completely set up, your Fax Thru Email fax number displays.
What file formats does Fax Thru Email support?
These are the outgoing file types supported by Fax Thru Email.
NOTE: Incoming fax messages are presented as PDF files.
DOC - Microsoft Word Documents
RTF - Rich Text Format
TXT - Plain Text
GIF - CompuServe Graphics Interchange Format
JPG, JPEG - Joint Photography Experts Group
TIFF - Tagged Image File Format
PDF - Adobe Portable Document Format
HTML - Hypertext Markup Language
XLS - Microsoft Excel Spreadsheets
What do I do if the recipient did not receive the fax I sent using Fax Thru Email?
The most common cause for a Fax Thru Email recipient not receiving a fax that was successfully transmitted is that the fax number was incorrect. Therefore, the fax was successful, but it was sent to an unknown recipient. Fax transmissions are successful when the fax is answered at the receiving end and the receiving fax machine confirms receipt. If a recipient claims not to have received a fax, check the recipient's fax number and try again.
There are no charges for faxes that were not transmitted or received. Minutes are only deducted if the fax transmission was successful.
Other Possible Issues
Invalid email address
If the account email address is not entered and registered to a valid email address you will not be able to use Fax Thru Email. Also, if you use the remote faxing feature to send fax messages, the "From" email address must be the same as the registered Fax Thru Email account email address.
Insufficient account minutes
If your account activity has exceeded the monthly minutes as per your plan, both incoming and outgoing fax messages are not processed. You can purchase Minute Packs that let you apply minutes to your monthly plan.