Fax Thru Email Frequently Ask Questions-2

Can I send Faxes from Mobile Devices Using Fax Thru Email?

You can send a fax from your mobile device by logging in to the email account that you use with Fax Thru Email on your mobile device. The "From" email address in your mobile mail must be the same as the email address in your Fax Thru Email account.

To Send a Fax from Your Mobile Device Using Fax Thru Email

1 From your mobile device, log in to the email account that you use with Fax Thru Email.

2 Compose a new email message.

3 In the To field, type faxout@faxthruemail.com.

4 In the Subject field, enter the recipient's fax number (for example: 480-123-4567).

5 If your Fax Thru Email account requires a password, in the Subject field, after the recipient's fax number, enter a space and your password.

6 Add the document(s) you want to send in the fax as a file attachment to the email message. Do not enter any information in the body of the email message. Fax Thru Email removes all information in the body of your email message.

7 Send the email message.

NOTE: The "From" email address must match the "Account Email Address." Fax Thru Email checks that these two addresses match when validating the outgoing fax. If you enabled the Remote Faxing Password feature, the system checks to ensure the password in the subject line of the email message is accurate and valid.

Receiving and Viewing Faxes in Your Email from Mobile Devices

If you receive a Fax Thru Email fax in your email account, you can access it by logging in to your email account from your mobile device.

To view an attachment sent using Fax Thru Email, you must have Acrobat Reader installed on your mobile device.

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What happens if I run out of minutes for my Fax Thru Email account?

When you use all of your minutes, you are notified when you log in to your Fax Thru Email account. If you attempt to send a fax using the remote faxing option, your email is bounced back with a message indicating that your account is out of minutes. If someone sends a fax to your Fax Thru Email number and you are out of minutes, the fax is dropped and you receive a notice that you are out of minutes in your account.

If you would like to add minutes to your account, see Applying a Minute Pack to Your Fax Thru Email Account.

Am I charged for incoming faxes?

You are only charged for incoming faxes through Fax Thru Email if you have a toll-free number. Otherwise, you are not charged for incoming faxes.